Welcome to your client portal
Information and support for your care
Access your Client Handbook, review important policies, share a complaint or concern, and find the right contact.
Policies & Guidelines
Please review these documents before or during your placement.
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Expectations for respectful behaviour, appropriate boundaries and professional conduct.
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Expectations for respectful behaviour, appropriate boundaries and professional conduct.
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Attendant Care Client Handbook
Learn about your services, rights and responsibilities, safety, communication, scheduling, feedback, and what you can expect from Vibrant.
Feedback and complaints
Tell us about your concern
You have the right to raise a concern or make a complaint without fear that it will affect your services. We will listen, review what happened and follow up with you.
Describe your concern
Tell us what happened and what outcome you are hoping for.
Choose how we contact you
You can request a response by phone or email.
We review and follow up
The appropriate staff member will contact you about next steps.
Who to Contact
If you are unsure who can help, start with the your assigned supervisor.