About Us: 

Vibrant Community Health (“Vibrant”) operates on a commitment to create a dynamic and more client-centric approach to enhancing the quality of life and health outcomes for individuals living in north Toronto, particularly vulnerable individuals with complex needs including physical disabilities, social isolation, members of racialized communities and complex adults. 

Position Overview 

As a member of an interdisciplinary team, the Relief Medical Secretary provides reception and clerical support to the staff and programs at Vibrant and is responsible for receiving and welcoming clients and guests to our health centre. Duties include booking/rescheduling appointments, monitoring clinician schedules, and providing general administrative support to primary care & allied care providers using an electronic medical record (EMR). Some evening work will be required. This position is expected to work onsite. 

Responsibilities: 

• Provide reception services including positive customer service, communication with clients, answering incoming calls and directing calls accordingly 

• Respond to general inquiries, acquiring services for clients (e.g. taxis, referrals to other agencies etc.) and providing information to the public and other agencies regarding services 

• Scan, fax and / or mail documents as required 

• Triage incoming phone calls; schedule & confirm client appointments, tests, follow-ups, and manage schedules using an electronic medical record (EMR) as required 

• Respond to the administrative needs of clinical staff by assisting with computer work, photocopying, faxing, filing, and scheduling 

• Ensure client records and files are accurate and current, and update the medical record system with appropriate information as needed 

• Coordinate referrals with external service providers 

• Ensure clients have appropriate registration and requisition forms  

• Share information collected from clients with the appropriate clinical staff 

• Participate in meetings as required 

• Adhere to all policies and procedures of the Vibrant Community Health 

• Participate in other duties as assigned  

Qualifications: 

• High School Diploma or equivalent, medical administrative education an asset 

• Minimum 1 years’ experience as a medical secretary or administrative assistant   

• Experience working in a community health setting  

• Proficiency in the use of computer technology, specifically with using electronic medical record (EMR) systems; experience using PS Suite is an asset 

• Knowledge of the health care sector including primary health care and the community-based health model 

• Demonstrated experience working with vulnerable populations with complex health needs including seniors, people living with disabilities and those who may have difficulty accessing health care 

• Demonstrated ability to work independently and as a member of a multi-disciplinary team. 

• Excellent communication, interpersonal and organizational skills 

• Police clearance documentation will be required for employment 

Salary: $22.40 per hour  

Hours: up to 14 hours weekly, on-call basis 

Starting date: ASAP 

Work Location: On-Site, 2398 Yonge Street (Yonge and Eglinton) 

How to Apply:  

To apply, please submit a cover letter and resume to hr@vibrantch.ca. Please indicate “Relief Medical Secretary” in the subject line.  

We sincerely thank all applicants; however, only those selected for an interview will be contacted. 

Vibrant Community Health is committed to following the principles of dignity, independence, and equal opportunity in the delivering of its goods and services and fostering an inclusive environment for our clients, volunteers, and staff. We welcome and encourage applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others with the skills and knowledge to productively engage with diverse communities. 

If you require accommodation to participate in the hiring process, please contact hr@vibrantch.ca.