Strategic Plan 2025-2028

Access, Impact, Equity

Vibrant is proud to launch our 3-year strategic plan. This plan was developed in consultation with Vibrant clients, community members, staff, and partnering organizations. A fulsome booklet will be launched in the coming months and will be available on this page.

This page will be updated annually with progress reports on our strategy. At this time, we are glad to share our high-level goals and directions.

Our Vision is engaged, healthy and inclusive community. 

Our Mission is to provide holistic health and community services to enable independence and well-being for individuals with barriers to care.  

Our Values: Respect Inclusion Collaboration Excellence Stewardship

Strategic Directives

  • 1. Deliver top-quality services for our clients through our healthcare, attendant care, and wellness programs

    We are committed to delivering care that is exceptional, responsive, and rooted in best practices. Every client interaction reflects our dedication to inclusion, compassion, and professionalism.

    We will strengthen:

    - Our internal quality improvement practices and client service protocols

    - The use of client feedback and performance data in guiding service enhancements

    We will build:

    - Team capacity to foster self-determination, autonomy, and person-led decision-making, grounded in the values of Independent Living.

    -  A consistent service model that ensures excellence across all programs and services.

    We will explore:

    -  New models of integrated care and interdisciplinary collaboration

    - Emerging tools and technologies that enhance service quality and efficiency

  • 2. Expand our reach through partnerships to better meet the needs of our community

    We will increase access to our services to reach more people in our community. By enhancing capacity and streamlining service delivery, we will serve more individuals and families effectively.

    We will strengthen:

    - Clinic operations and scheduling systems are designed to improve access to care, reduce wait times, and enhance service flow for clients and staff.

    - Outreach and intake processes to reduce barriers to care.

    - Engagement with sector partners to build stronger referral pathways, shared resources, and work together to better support the people we serve.

    We will build:

    - Partnerships with other service providers to expand our reach in the community.

    -  Awareness of our services and programs through community-based promotion and engagement

    We will explore:

    - New locations for attendant care services to increase our capacity

    - Innovative staffing models to increase client volume sustainably and explore new ways for clients to access care that are flexible, responsive, and person-centred.

  • 3. Ensure equitable access and inclusive practices, by championing the Independent Living Philosophy, and prioritizing clients with barriers to care.

    We are committed to delivering services that are accessible, inclusive, and responsive to the diverse needs of our community, especially those facing barriers.

    We will strengthen:

    - Our commitment to the Independent Living Philosophy in all programs and services

    - Anti-oppressive, equity-driven, and culturally safe practices in care

    - Accessibility across our physical spaces, communications, and service delivery

    We will build:

    -  Relationships with underserved populations to deepen understanding of their needs

    -  A more inclusive organizational culture through training and policy development 

    We will explore:

    -  Community-informed service models co-designed with equity-deserving groups to reduce barriers to care.

Strategic Enablers

  • 1. Foster a culture of staff engagement, motivation and performance

    Our staff are the heart of our organization. We will foster a culture where every team member feels supported, valued, and equipped to succeed. Through learning, leadership, and collaboration, we will create an inspiring and inclusive workplace.

  • 2. Drive operational excellence through optimized infrastructure, data, and technology

    To deliver on our mission, we need strong systems behind the scenes. We will invest in our infrastructure, technology, and processes to ensure our operations are efficient, secure, and sustainable—now and into the future.

  • 3. Strengthen engagement, communications and advocacy

    We will build meaningful relationships and stand with our clients and community in advocating better health and social systems. Through inclusive engagement and strategic partnerships, we will amplify voices and push for lasting change.